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Form Publisher not constantly working

Is anyone having trouble with Form Publisher. It first was working perfectly and now it is very glitchy. Please help!

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    Leon DyerLeon Dyer shared this idea  ·   ·  Admin →

    34 comments

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      • FabianoFabiano commented  · 

        Boa Tarde!

        Possuo um formulário configurado com form publisher e esse formulário já gera link do doc e pdf. Preciso acrescentar mais um campo de pergunta, caso eu faça isso, poderá haver quebra na geração dos links do modelo em doc. e pdf?

      • J.M.J.M. commented  · 

        I keep trying to add an additional email to have access to the form and it tells me it is saving it but then when I go back into the option, the emails disappear. I have been trying for days. We were ready to utilize this form company wide, however, I am ready to deactivate it all together and find another app. Can anyone help?

      • Anonymous commented  · 

        I'm having this problem too today (and yesterday). Would like to get my work done!! I've emailed them.

      • Roby_007Roby_007 commented  · 

        Hi, yesterday worked perfectly, but today I can not change the settings. Is a momentary problem?

      • NzNz commented  · 

        I can't seem to be able to go into Form Publisher settings at all !!

        Besides removing the add-on from one form, removes it from all. This is crazy. If I add it back to one form, I can get it to work with initial set-up. But then the add-on gets added to other forms and I cannot cannot cannot get inside to edit the settings and update the template for that one. As a result all my new responses are going without form notifications.

        I had to shut down accepting responses as I am innundated with calls for responders not getting pdf.

        what is happening ??? where can i call and get in touch with support to rectify this asap.

      • FabianoFabiano commented  · 

        I would like to know if there is a possibility of the "Date and time stamp" column appear in the form publisher document.

      • Anonymous commented  · 

        There are three markers that it will not add into my form and I can not figure out why

      • LisaLisa commented  · 

        Forms publisher giving error
        Error : Sorry, we weren't able to retrieve your template
        Please select a new one
        But won't allow me to choose a new one just hangs
        All new forms getting the error
        Data storage error

        Tried resetting all settings, uninstalling and reinstalling add-on and still no joy
        Any ideas ?

      • FabianoFabiano commented  · 

        Hello,

        I need to put the time column and date of the indication (the date and time the form was submitted) into tag in the document template used in my google form. But I do not know how to do that. can anybody help me?

      • Anonymous commented  · 

        Having issues when adding a marker in sharing options and notifications, I keep getting this error message... any idea how to fix this?

        Please enter a valid email address or marker. Leave a blank if you don't want to use predefined email addresses.

      • Donya RoseDonya Rose commented  · 

        Working great for a few weeks, and now I can't do anything to get it working again. Reset forms, deleted and re-created, disabled and enabled the add-in. Nothing works. Can't count on this for business applications.

      • Anonymous commented  · 

        I'm having the same problem. Everything was great and all of the sudden it just stopped generating the documents from the forms. I don't understand what the problem is. I can't seem to get it the settings and form publisher now that Google forms has switch to it's new format. I purchased the $24 annual package today thinking that might solve the problem. It did not. Waste of money.

      • Anonymous commented  · 

        Some answers are currently missing and the google sheet seems to be canceled ???

        Could you please advise?

        Many thanks,

      • Anonymous commented  · 

        I unlinked it and then relinked it back to the same spreadsheet and it worked. It did not, however, fix all the ones it missed while it was not working. So anyone who submitted after the fix was fine.

      • MichaelMichael commented  · 

        I have been trying to set up an automated e-mail ordering system that will not only generate a summarized invoice for each respondent, but also tally orders in the designated response spreadsheet on a separate tab. When FP stopped working I tried everything to get it to work short of creating a new destination SS for responses. I did NOT want to that as I had set up dsum system with tons of Named Ranges and such.

        What I finally tried was unlinking form to destination spreadsheet. I then relinked to the same spreadsheet. It automatically created a new tab of form responses and repopulated submitted forms as well (so the responses were not lost). All of a sudden, I started getting all of the regenerated forms I had tried over the past few days. I then redefined the group dsum criteria to the new spreadsheet tab and it works.

        I believe, and this only speculation, that deleting (or perhaps manipulation of) any columns that were in the original Form Responses tab caused some sort of issue with the script.

        It is worth a try? maybe...?

      • KerriKerri commented  · 

        I had 94 form submissions today, and none of them generated the document. When I go in to regenerate the documents, it will only do 1 despite the fact that multiple entries are selected. This is a huge problem for since these documents were to be automatically emailed to several parties and I now have to do everything manually. I've uninstalled and reinstalled the add-on, reset it, and have now tried on my home computer rather than my office computer. Additionally, our office just upgraded to the premium version because we've been using it so much and needed the unlimited quota. Help!

      • Nicole GarciaNicole Garcia commented  · 

        When submitting form on Google Drive it submits the form correctly and adds it to my spreadsheet of results. However the Google Form Publisher does not generate a doc and no longer adds the link to the doc onto my results spreadsheet anymore!

      • Joey SmithJoey Smith commented  · 

        Submitted a form and it input all the data on the spreadsheet but didn't export to PDF.

      • DawnDawn commented  · 

        I getting this message in mail when submitting a form:

        Your file has not been created.

        Find below the error message:
        Address unavailable:

        When I click on the click on the link that starts with "form-publisher.firebaseio.com"

        I get a blank page with this message
        "America/New_York"

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